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Connected Counties

Welcome to Superfast North Yorkshire

The Superfast North Yorkshire project is built around a partnership between North Yorkshire County Council and BT to deliver next generation superfast broadband to the County, and also brings together other initiatives to address rural access to better broadband.  The project is managed on behalf of the County Council by NYnet, it’s 100% owned broadband company, and is financed by a mixture of funds from Central Government, Europe and the County Council.

Where and when - Can I get superfast broadband?

Check if superfast fibre broadband, or alternative provision, is available or planned in your area

Enter your address/postcode in the search box below for more detail on whether you could be receiving superfast broadband.  The search box is in the top righthand corner of the map, just click on the plain magnifying glass icon.🔍

Some internet browser versions may not like our interactive map.  If you are experiencing issues, click here for an image that shows coverage across the county.

Getting a Better Broadband service: If you currently experience poor broadband speeds, or you are unable to obtain a broadband service at all, we will help provide you with access to an alternative broadband service that will offer speeds of at least 2Mbps, by providing you with access to a subsidised broadband connection.  Click here to find out more >

 

If you can get it here's what to do next!

Superfast broadband will have a big impact at home.  Having a fast and more reliable connection will help the whole family surf to their heart's content – no more squabbling or waiting around.

Benefits of superfast broadband
Now you can do the weekly shopping, watch Hollywood blockbusters and download music whenever you want all at the same time.

Improved download & upload speeds
Superfast broadband isn’t just faster when downloading, increased upload speed is a game changer.

Stream films and TV shows
With superfast broadband you can download the latest films or stream your favourite TV show instantly.

Stay in touch with friends and family
Get family, friends and colleagues together for a chat with smooth, seamless video calling.

Download and play games online
With superfast broadband, you’re only limited by your reflexes.

Take an online learning course
Discover a world of interactive online learning, flexible hours and buffer-free video tutorials.

 

There may be a number of providers in our area who could offer you superfast broadband.  We've listed a number of these below;  with links which will take you directly to their websites so you can find out if they are up and running where you live.  Alternatively, comparison websites are a great place to start.  Ofcom accredit four websites: www.broadbandchoices.co.uk, www.simplifydigital.co.uk, www.cable.co.uk and www.broadband.co.uk, although there are others.

Superfast broadband will have a big impact for business.  Having a fast and more reliable connection will help your business gain the advantage – there are so many tools and services at your fingertips.  Superfast broadband allows you to make your marketing digital, with the ability to reach customers through new, faster, richer and easier to track communications options.  Social media, like Facebook and Twitter, help you reach new audiences cheaply and easily.

A richer conversation
No more barriers which means you are enabled to improve your customer relations.

Do more for less
Now you can work from anywhere, anytime and reduce your assets.

Manage market change
Ensuring you are up to date with information and enable you to react fast to change.

Cope with ease
Now you can become more flexible & save time.

Improve relationships & customer service
It will enable you to sell more to existing customers & build your brand loyalty.

Reduce risk
It will enable hassle-free back up & more effective data recovery.

Cut costs
Will enable you to use cost effective technology & reduce travel bills.

 

There may be a number of providers in your area able to offer you superfast broadband.  We've listed a number of these below with links that will take you directly to their websites so you can find out if they are live in your area.  Alternatively, for cost comparison websites, a great place to start is to look at the four Ofcom accredited sites;  www.broadbandchoices.co.uk, www.simplifydigital.co.uk, www.cable.co.uk and www.broadband.co.uk, although there are others.

There a number of alternative technology providers offering hyperfast, superfast and high quality broadband in parts of North Yorkshire.  We have listed a number of these below, with links which will take you directly to their websites so you can find out if they are up and running where you live.  Most of these companies do not come up on comparison websites so you will need to contact them individually.

A good starting point is our map, as it indicates where the coverage of some providers might be.  The mapping we use is provided by the individual companies and Superfast North Yorkshire is not responsible for the accuracy of the information supplied.

FAQs - Questions & Answers

+What is Superfast North Yorkshire?

Superfast North Yorkshire (SFNY) is the name given to the project bringing Superfast Broadband to North Yorkshire.  The project is built around a partnership between North Yorkshire County Council (NYCC) and BT to deliver fibre based broadband to the county but also brings together other initiatives by NYCC to address rural areas where the fibre based coverage is not available (the so called ‘not’spots).

The SFNY project is managed on behalf of NYCC by NYNET, it’s 100% owned broadband company, and is financed by a mixture of funds from Central Government (via Broadband Delivery UK-BDUK), Europe and NYCC.

+Where do I go to get more information?

This website is continually updated so please check regularly.

If you register your details with us, we will let you know when faster broadband is available to order.

+What is fibre based broadband?

Superfast broadband provides download speeds of 25Mbps and above, with upload speeds from 5Mbps.

Superfast broadband is the new generation of broadband – it is much faster, more reliable and uses different technologies.

Whilst traditional broadband (known as ADSL) is wholly delivered via copper telephone lines from the exchange, superfast broadband typically adds a fibre optic cable between the fibre network and the local cabinet (Fibre to the Cabinet, FTTC) or customer (Fibre to the Premise, FTTP).

FTTC provides download speeds up to 80Mbps and upload speeds up to 20Mbps.  The speed you get at your property will depend on a number of factors, such as:

  • the length of your line from the local (green) roadside cabinet.
  • the quality of that line.
  • and your own equipment,internal wiring and use of WiFi within your property.

FTTP  is not affected by distance in the way FTTC is, although it will be affected by your own equipment, internal wiring and use of WiFi within your property.

+When can I get superfast broadband?

If you check the where and when map on this website it will provide details of the ‘status’ of your property in terms of superfast availability.

If you are one of the premises in North Yorkshire that has already been upgraded you should contact your choice of Internet Service Providers to place an order.

If you are one of the premises in North Yorkshire that has not yet been upgraded, please register your details.  The SFNY Team will then email you when superfast broadband becomes available.

By the middle of 2017, SFNY will have completed Phase 2 of our rollout and brought superfast broadband to 91% of the county’s homes and businesses.  SFNY is currently working on a Phase 3 procurement to further extend superfast coverage.

If you are not in our current plans, please refer to the section on Alternative Providers who may be able to provide an improved broadband service.

If you are not in our current plans, and cannot get at least 2Mbps, you may be eligible for a subsidy under the Better Broadband Scheme.  If you think you are eligible, you can apply by completing a simple on line application form here.

+How do I order superfast broadband?

Firstly, check if superfast broadband is available at your property on our map.

If superfast broadband is available, the process is much the same as ordering normal broadband.  There are a number of different Internet Service Providers (ISPs) offering a superfast service, so you should shop around and choose the best deal for you.  There is a list of ISPs currently offering superfast broadband in North Yorkshire on this website.

Ofcom accredit four comparison websites here  www.broadbandchoices.co.uk, www.simplifydigital.co.uk, www.cable.co.uk and www.broadband.co.uk, although there are others as well.

Fibre to the Premise (FTTP) requires more work at your premises and back in the network, so orders can take longer to deliver.  There is more help with ordering FTTP later in these FAQs.

If you have a query that cannot be resolved by your ISP, please email Superfast North Yorkshire at mailto:info@superfastnorthyorkshire.com.  The SFNY Team will seek to offer further guidance.

+How is rollout planned, why can’t you tell me if I am going to get superfast?

In most cases, the upgrade involves installing at least one new cabinet as well as running fibre optic cables from that new cabinet back to the network.

Planning a rollout on this scale means BT have to work closely with SFNY and other participating organisations, taking into account many factors including local planning requirements, the existing infrastructure, wayleaves, traffic management on highways, arranging power supply and so on.

It is simply not possible with a programme of this nature, spread over a county as large as North Yorkshire, to plan the delivery of each location specifically.  As a result, some areas will be deployed and enabled before others.  The SFNY Team fully appreciates the significant benefits superfast broadband will bring and understands the frustration when specific delivery dates cannot be given.  The Team does endeavour to keep the mapping on the website updated.

+I cannot get superfast broadband yet. Why not?

This can be due to a number of factors:-

(a)  Your telephone line may be connected to a local (green) roadside cabinet that has not yet been upgraded.  As the rollout progresses more and more cabinets will be upgraded. You can therefore register on this website for email updates that will advise you when superfast broadband is available to your property (register).

(b)  Your telephone line may be connected to a local(green) roadside cabinet that has been upgraded, but the distance of your property from that cabinet exceeds a critical distance.  That distance is 1.2kms as the ‘wire wiggles’ not the ‘crow flies’ and broadband speeds reduce significantly beyond this length.

(c)  Your telephone line may not be connected to a local (green) roadside cabinet but is connected directly to the exchange.  These are called Exchange Only (EO) lines and they typically require the building of at least two new cabinets, meaning other locations are cheaper and upgraded sooner.

+Can I speed up the rollout by gathering registrations of demand?

Although everyone interested should register with SFNY, the broadband rollout programme is not dependent on the number of registrations of interest.

+When superfast broadband becomes available in my area, will my broadband simply get faster without me taking any action?

No.  To get superfast broadband, you will need to place an order with an Internet Service Provider (ISP).  This is because superfast broadband uses a different technology to your current broadband and an engineer needs to make changes to your local network and may need to visit your property.

There are several ISPs offering superfast broadband in North Yorkshire so you can shop around and choose the best deal to meet your requirements.

You do not have to upgrade to superfast broadband.  You can continue using your existing broadband service if you wish.

+What does superfast broadband cost?

The superfast broadband market is very competitive.  Each Internet Service Provider (ISP) will offer a range of products, and prices.  You can use a number of comparison websites to find the best deal for your needs in your area.  Ofcom accredit four comparison websites here, although there are others as well.

This may not be much more than you are currently paying for standard broadband.  Indeed, the SFNY Team are aware that many customers have taken this opportunity to review their existing contract for telephone calls and TV bundles and ended up paying only a little more, if anything at all.

+How long does it take to be install superfast broadband after I place an order and what does installation involve?

Typically ,it will take about two weeks between placing your order and installation.  However, timings will vary between the Internet Service Providers(ISPs).

In most cases, the ISP will post out a new router for you to install.  They come with instructions and are not usually difficult to install.  You will be given an installation date by your ISP and on that day and Openreach engineer will make the required changes to the local network.  It may not be necessary for the engineer to visit your property.  Your ISP will be able to help on the day if you have any problems.

In most cases, your existing telephone and computer equipment should not need to be replaced or upgraded.

Fibre to the Premise (FTTP) orders, typically, take longer to install.  There is more work to do in the local area and an engineer will definitely have to visit your property.  See the specific FAQs on FTTP for more detail.

+BT has won the contract – does that mean I have to use them as my internet service provider?

No.  Although the contract for both Phases 1 and 2 of the rollout have been awarded to BT their network is ‘open’.  This means that you have a free choice of Internet Service Providers (ISPs).

+What role do District Councils have in the Superfast North Yorkshire programme?

Each District Council in North Yorkshire is a member of the SFNY Engagement Group, which provides local support to the programme.

District Councils help promote superfast broadband to businesses and residents, including alternative broadband providers, providing access to business support opportunities, advice and grants.  District Councils can be contacted as follows

Craven Andrew Laycock alaycock@cravendc.gov.uk 01756 706220
Hambleton Peter Cole peter.cole@hambleton.gov.uk 01609 767212
Harrogate Matthew Roberts matthew.roberts@harrogate.gov.uk 01423 500600 (ext number 51138)
Richmondshire Chloe Lewis chloe.lewis@richmondshire.gov.uk 01748 901038
Ryedale Jos Holmes jos.holmes@ryedale.gov.uk 01653 600666
Scarborough Liz Dowson liz.dowson@scarborough.gov.uk 01723 232445 or 07967 453613
Selby Suzy Sweeting ssweeting@selby.gov.uk 01757 705101

Fibre to the Premise (FTTP) FAQs

+Is FTTP installation different to FTTC?

Yes, to deliver a fibre cable direct into your home, rather than to the street cabinet requires a different installation process.  Most of the differences will be managed by the Openreach engineer so you don’t need to worry about the work required.

The main difference you will notice is that the engineer will fit a small box to the outside of your property.  This is where the fibre cable will enter your home.  We will then run an uninterrupted fibre cable from the box outside your property into the fibre optical network termination unit (ONT), and a battery backup unit will be installed.  This cable is up to 30m in length and can be installed inside or outside your home.  This needs to be connected to your fibre router and is supplied with a 3m cable to link to the two together.

Please note, the 30m fibre cable cannot go under carpets or bend tightly around walls because it contains an actual fibre strand to deliver your superfast broadband speed.  The engineer will discuss the options you have for installation on the day to help you find the best place for your new equipment.  It saves time if you know where you would like this positioned ahead of the engineers visit.

+How do I order FTTP?

If you are in a FTTP enabled area, not all Internet Service Provider (ISP) currently offer an FTTP service, so you might not be informed by your ISP that it is available.  You may need to consider changing providers.

Checking out the range of ISP offers and placing an order is the same as with FTTC, although it is likely choice will be more limited until more ISPs begin to offer FTTP.

+What happens before and on installation date?

When placing an order, the Internet Service Provider (ISP) will provide you with dates when an engineer will come out to carry out surveys and tests.

In the early stages of an order, a site survey may be required.  This is to investigate what work needs to be carried out in order to provide you with a service.

No work will be carried out without your permission, and agreeing to any costs that may be associated with this.

The installation for FTTP will take place in two stages:

Stage 1: External Work: Bringing the fibre cable to your property.

There is no requirement for you to be present or at home for this part of the installation process, provided the engineer has access to the outside of your property.

The fibre cable will need to be connected to a small box (approx. 15cm x 10cm x 3 cm) which will need to be fixed to your outside wall of your property.  The box will be installed at a height that can be worked on from ground level.

There may be a short outage to your telephone service during this work.   If you have an alarm on your telephone line, please let your alarm provider know that your line may go down for a few minutes.  The downtime could trigger a false alarm on any security or fire system linked to your telephone line.

Stage 2: Internal Work: Engineer appointment to complete the fibre installation inside your home.

The engineer will bring the fibre into your home and fit your fibre optical network termination unit (ONT) and ISP provider router in locations agreed with you. Both the ONT and router will each require their own power socket.

You will need to be at home for this element of the installation.  The engineer will need to have access to the inside of your home to fit your fibre equipment.

The appointment could last between two and four hours.

+What if I don’t want a box to be fixed to the outside of my property?

FTTP requires the fitment of a small box to the outside of your property – it is not optional.  This box is 15cm x 10cm x 3cm and the Openreach engineers will work in the tidiest way possible to minimise any impact.  They are also continually updating their colour choices so they can fit a box which will be as discreet as possible.

+When do I book the engineer appointment?

As you need to be at home for the duration of the appointment, you will be asked for your availability when you place your order.

A sales agent will call you to confirm the time/date of the appointment before they finalise your order.

If they are unable to contact you, they may arrange for the first available appointment time (taking your availability information into consideration) and they may send you an email confirming the date.

+Why do I need an Openreach optical network termination unit (ONT)?

The ONT is a smart piece of equipment that’s been specially designed to work on BT's fibre optic network.

Its job is to control the fibre optic light signal between your router and Openreach’s network.

+Where will the engineer install all this new equipment?

The optical network termination unit (ONT) cannot be connected to any extension sockets throughout your home, it will need its own dedicated socket.  Similarly, your ISP's router needs to be connected to the Openreach ONT, and also have its own socket.

The engineer will install the new equipment for you, and will do his best to ensure it’s in the most convenient place for your needs.

+Will I truly get 330Mbps on my line?

Openreach will provide you with a fibre cable direct to your home that is capable of running at the headline speed of 330Mbps downstream at the router.

You will need to select the relevant product  from your chosen Internet Service Provider (ISP) to benefit from the fastest speeds the network can offer.

However, the speed you actually experience may be lower depending on how you choose to connect your computer and other devices.  A wired connection, using the port labelled ‘GigE’ offers you the maximum speed.  If you use wireless, this will limit the speed you experience because of the limitations of wireless within the home.

Other factors can also impact the actual speed you experience; including the type of website you are trying to view, how many other users are visiting that website and the specification of your device.

All of these issues are common to all forms of broadband.

+I am struggling to get FTTP, I have tried to place/or have placed an order with my service provider and I am still waiting.

You need to check that FTTP is available in the area by using the Openreach website.

There is a FAQ section, and the final FAQ “I can’t find the answer about Superfast Fibre I’m looking for in your FAQs” reveals a web form that can be completed and submitted.

It will go to the right people in Openreach who will be able to respond to your query and provide guidance on the next steps.

Register your interest in fibre broadband

Register your interest and get notified when high speed fibre broadband is available to you.

Just fill in these details

Phase Three - Latest Update

When our current Phase 2 is complete next summer, North Yorkshire will have 91% superfast broadband.  There will need to be further phases to extend the reach of superfast broadband.   Superfast North Yorkshire (SFNY) has already secured funding for a Phase 3 and is currently undertaking a further procurement in the wholesale broadband market place to enable SFNY to reach as many of the remaining premises as possible.  The procurement must follow a complex process to meet State aid and other legal requirements, which must ensure a sound understanding of the market place, be technology neutral and achieve value for money.  The procurement process will run throughout 2016 and we expect to be in a position to award a contract in Spring 2017.